Shipping Policy
Shipping & Delivery
Free UK delivery on every order. Your KōJō Daily Formula, dispatched within 1 to 2 working days.
UK Delivery
| Service | Timeframe | Cost |
|---|---|---|
| Standard UK Delivery | 3 to 5 working days | Free on all orders |
| Express UK Delivery | 1 to 2 working days | £4.95 |
Working days are Monday to Friday, excluding UK bank holidays.
Order Processing
- Orders placed before 2pm are processed the same working day
- Orders placed after 2pm or at weekends are processed the next working day
- You will receive a dispatch confirmation with tracking details when your order ships
Tracking Your Order
Once your order ships, we will email you a tracking link so you can follow your delivery every step of the way.
Delivery Details
- We deliver to all UK mainland addresses
- Deliveries to Scottish Highlands, Northern Ireland, Channel Islands, and Isle of Man may take an additional 1 to 2 working days
- If nobody is home, the carrier will leave a card with redelivery or collection options
- Please ensure your delivery address is correct at checkout, we cannot redirect parcels once dispatched
Subscription Deliveries
Active subscriptions are dispatched automatically on your chosen renewal cycle. You will receive a reminder email 3 days before each dispatch. To update your delivery address or pause your subscription, log in to your account or email hello@kojo.life.
International Shipping
We currently ship to the UK only. International shipping is coming, sign up to our newsletter to be notified when we expand.
Damaged in Transit
If your order arrives damaged:
- Take photos of the damage including packaging
- Email hello@kojo.life within 48 hours of delivery
- We will arrange a replacement or full refund, no quibbles
Missing Orders
If your order has not arrived within 10 working days of your dispatch confirmation, contact us at hello@kojo.life and we will investigate immediately.
Questions?
Email us at hello@kojo.life, we respond within 24 hours, Monday to Friday.